Privacy Policy
Effective Date: 10/1/2023
Introduction
Crow’s Nest Ranch Sober Living & Outpatient (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.crowsnestranch.org/ and access our services.
By using our website or submitting information to us, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information: Name, contact details (email, phone number, address), date of birth, insurance information, and any information you voluntarily provide through forms or communications.
Health Information: Information related to your health, treatment, and medical history, which may be considered “protected health information” (PHI) under HIPAA.
Usage Data: IP address, browser type, device information, pages visited, and other analytics data collected through cookies or similar technologies.
How We Use Your Information
We use your information to:
Provide, operate, and improve our services
Respond to inquiries and provide customer support
Process admissions, insurance verification, and payments
Comply with legal, regulatory, and accreditation requirements (including DHCS and LegitScript)
Maintain internal records and ensure safety protocols
Send updates, marketing communications, or service information (with your consent)
How We Share Your Information
We may share your information in the following circumstances:
With Service Providers: To facilitate our services, IT support, billing, or analytics (all vendors are required to safeguard your data).
For Legal and Compliance Purposes: To comply with laws, regulations, court orders, or requests from government authorities.
With Your Consent: When you authorize us to share information with third parties (e.g., other healthcare providers or family members).
Business Transfers: In the event of a merger, acquisition, or organizational change, your information may be transferred as permitted by law.
HIPAA & Confidentiality
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state privacy laws. Your health information is only accessed and disclosed as permitted or required by law.
LegitScript Compliance
We adhere to LegitScript’s standards for addiction treatment providers, including:
Transparent disclosure of data collection and use
Secure storage and transmission of sensitive information
Allowing users to request access, correction, or deletion of their personal information
Providing clear contact information for privacy-related inquiries
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience and analyze website traffic. You can control cookies through your browser settings.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal information
Restrict or object to certain processing activities
Withdraw consent for marketing communications at any time
To exercise your rights, please contact us using the information below.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or your information, please contact us:
Email: hello@crowsnestranch.org
Phone: (530) 448-4555
Mail: Crow’s Nest Ranch Sober Living & Outpatient, Truckee-Tahoe, CA